At Morton Doors, we take great pride in the craftsmanship of our solid timber doors. Every door and frame is handmade using high-quality materials and carefully inspected before leaving our workshop.To ensure your door performs as intended, the following guarantee terms apply.
We guarantee that your door and frame will be free from manufacturing defects for 24 months from the date of delivery.
This covers:
If a genuine manufacturing defect occurs within the guarantee period, we will repair or replace the affected component at our discretion.
Because timber is a natural material that responds to moisture and environmental conditions, certain issues fall outside our control. The guarantee does not cover:
All our doors and frames are supplied primed only. The primer is not waterproof and is not designed to protect the timber from the elements. To maintain your guarantee:
Additionally:
Failure to follow these finishing requirements will void the guarantee. Exposure to moisture before finishing can cause swelling, staining, surface damage, and in severe cases, warping. These are not manufacturing defects.
Because we supply on a "supply-only" basis, your installer plays a key role in ensuring correct fit and performance. Your guarentee does not cover issues caused by:
Your door is a premium handcrafted product made from natural timber. With correct finishing, proper installation, and routine care, it will last for many years. Our guarantee is here to protect you from genuine manufacturing faults, while ensuring the door is cared for in a way that preserves its longevity.
Our liability is strictly limited to the value of the goods supplied. We cannot accept responsibility for incidental costs, consequential losses, or damages arising from the use, installation, or performance of our products.
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